Shipping and Returns
We offer free shipping on all orders totaling $50.00 or more (before tax) to all 50 U.S. states, as well as Guam, Virgin Islands, Puerto Rico, and APO/FPO/DPO addresses. There is an additional charge for all expedited shipments.
*Free shipping parcels within the 48 contiguous United States are sent via UPS Ground (1-5 business day delivery time). Parcels to Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico and APO/FPO addresses are sent via USPS Priority Mail (1-7 business days).
You can choose expedited UPS shipping of 3 Day Select, 2nd Day Air or Next Day Early AM (by 8am) from the shipping options in the shopping cart when you use the website check out. For the Next Day expedited shipping option, we must receive your order before Noon Arizona Time (MST in winter, PDT in summer) to ship your order the same day. Please note that if you request Next Day for an order placed on Friday before Noon Arizona Time, you will receive it on Monday, and for an order placed after noon on Friday or on the weekend you will receive it on Tuesday.
U.S. orders are shipped M-F (excluding holidays-check our holiday schedule for 2018). We do our best to ship all orders within one business day. Out-of-stock items (backorders) will be automatically sent as soon as we restock them. All orders shipped within the 48 contiguous U.S. states are sent via UPS regular ground service unless you specify otherwise when you place your order. UPS requires a street address and cannot deliver to a P.O. Box. For assistance with an order, please call 1-800-357-5027 (toll-free in the U.S. & Canada) or 1-520-748-0388 (International).
International orders are processed and shipped Monday – Friday. All international orders are shipped via United States Postal Service (USPS) unless you specify otherwise when you place your order.
Important note for Australia and New Zealand:
In an effort to more efficiently make our products available to customers throughout the world we have provided Nutrisearch LTD. exclusive rights to distribute Doctor Wilson’s Original Formulations® within Australia and New Zealand. We no longer sell directly through our website or call-in order service to Australia and New Zealand customers. Please contact Nutrisearch LTD. directly for access to Doctor Wilson’s Original Formulations® products:
New Zealand Free Phone: 0800 88 44 33 FREE
New Zealand Fax: 06 877 7240
Australian Free Phone: 1 800 177 959
Australian Fax: +64 6 877 7240
Import Procedures, Taxes and Duties
Please be aware that some orders may be delayed by the customs and import procedures of the destination country and that the person receiving the shipment is responsible for any fees, taxes, and tariffs charged by customs to release the package. Import policies vary greatly; we strongly suggest contacting your local customs office regarding import of our products and their ingredients before placing an order. *IMPORTANT* Most countries limit shipments of supplements to 3 months’ supply. Orders of $500 or more may be broken into multiple shipments at our discretion.
If a package is returned to us due to an address error made by the customer, delivery refusal by the customer or refusal by customs, the customer will be responsible for all charges incurred for return shipping, with an additional $15.00 package refusal fee. If the cost to retrieve the package is greater than the value of the package, or if the package is abandoned at customs, the customer will receive no credit for the order. For all customs refusals, the customer must contact us via phone or email within 90 days of the original purchase date. Please call our customer service department for further assistance.
We make every effort to ensure all our products are always in stock. However, occasionally a situation beyond our control may necessitate putting an item you’ve ordered on backorder. If this happens we will notify you in a separate email that an item you ordered is currently out-of-stock. You will automatically be placed on our backorder list and that item will be shipped UPS ground to you as soon as we receive it. You will not be charged for the backordered item until it ships and regular UPS ground shipping on backorders is free. You will receive a confirmation email as soon as your backordered item leaves our warehouse.
The in-stock portion of your order will be shipped in accordance with our regular shipping policy and the backordered item will be noted on your invoice. If your order total, including the backordered item, is $50 or more (before tax) you will still receive free shipping (via UPS Ground to the 48 contiguous U.S. states and via USPS Priority Mail to Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico and APO/FPO addresses).
Returns and Order Cancelations
We are proud of the quality and effectiveness of all of our products and your satisfaction is very important to us. If for any reason you are dissatisfied with any product you have purchased from us, just return the original container, a copy of your receipt and unused contents of that product to us within 90 days of purchase. Once credit has been processed, a refund will be placed on the card used for purchase. Please allow 48-72 hours after return is received for refund to process. Please note that shipping charges are non-refundable and that we cannot accept C.O.D. packages. Orders canceled at time of delivery, including orders sent back as undeliverable, will incur a $15.00 fee for return services and restocking.
*Please note that our 90-day product guarantee only applies to products purchased directly from drwilsons.com. Products purchased elsewhere must be returned to the original point of purchase and will be subject to the individual store’s return policy.
Mail all returned packages to:
Doctor Wilson’s Original Formulations
Attn: Returns Department
P.O. Box 26021
Tucson, AZ 85726